IT SupportAgency Consultants

Cogent2

Software should empower your business, not leave you stuck troubleshooting. At Cogent2, we go deep into your tech stack, delivering expert IT support for the platforms you rely on most. From ERP, eCommerce Warehouse & Marketing platforms to integrations and custom applications, we’re laser-focused on software, making us the perfect partner for businesses looking to level up their operations.

We’re extremely helpful, strategically, implementing software, solving issues and preventing them. Our proactive support keeps your systems optimised and running smoothly, so you can focus on growing your business instead of fighting fires. Whether it’s adding in new tech, tackling performance glitches, streamlining updates, or enhancing workflows, we’ve got the experience and insight to keep your software working as hard as you do.

With Cogent2’s IT support, you’re in safe hands. Let’s make your software stack a source of power, not pain.

Castore logo
Lounge logo
Cult logo
Green people logo
Mountain equipment logo
Tatty devine logo
Castore logo
Lounge logo
Cult logo
Green people logo
Mountain equipment logo
Tatty devine logo

Support

We provide software support for Netsuite. Dynamics. Sage200. Shopify. BigCommerce. Magento. Integration. Patchworks. and many more.

Tech / System Selection

Cogent2 deliver clear, logical, and convincing IT support that help businesses select, implement and optimise their eCommerce, ERP, warehouse, CRM, and marketing tech stacks. With decades of experience and deep expertise in platforms like Shopify, BigCommerce, NetSuite, and Microsoft Dynamics, we ensure your technology works seamlessly, scales effectively, and delivers exceptional value.

Tech Stack Review

We analyse your existing tech stack to identify inefficiencies, gaps, or areas for optimisation. Whether you need to upgrade, consolidate, or integrate systems, Cogent2 ensures your stack is future-ready and aligned with your business goals.

System Setup & Configuration

Our team configures your eCommerce, ERP, warehouse, CRM, and marketing systems to fit your unique workflows. We tailor every solution to your operational needs, ensuring smooth implementation and optimal functionality.

Data Migration & Integration

Data is at the heart of every tech stack. Cogent2 manage migrations with precision, ensuring your existing data is accurately transferred and seamlessly integrated across your systems for real-time connectivity.

User Access & Security Management

Protecting your data is paramount. We configure secure user roles and permissions, implement single sign-on (SSO), and establish robust authentication protocols to safeguard sensitive information.

Workflow Automation Support

Automation drives efficiency, and we design workflows that eliminate manual tasks and enhance system collaboration. Our solutions span order fulfillment, inventory updates, and customer communications.

API & Integration Support

Cogent2 specialise in API configurations that connect platforms like Shopify, NetSuite, and your CRM or warehouse tools. We resolve compatibility challenges and optimize integrations for peak performance.

Training & Onboarding

We don’t just implement systems, we empower your teams to use them effectively. Cogent2 provides hands-on training and comprehensive resources to ensure a smooth transition and ongoing success.

Monitoring & Troubleshooting

Our team monitors system performance to proactively identify and resolve issues. We’re here to troubleshoot disruptions and ensure your tech stack operates seamlessly.

Error Handling & Support Desk

Cogent2’s responsive IT support desk, your team can rely on fast issue resolution. Our ticketing system tracks and manages problems efficiently, minimising downtime.

Compliance & Data Governance

We ensure your systems meet industry standards for compliance, such as GDPR or CCPA. Our approach safeguards your data while aligning with regulatory requirements and governance policies.

Backup & Disaster Recovery

Cogent2 provides robust backup systems and disaster recovery plans, protecting your data and ensuring business continuity in the event of unexpected disruptions.

Performance Optimisation

We continuously review and optimise system configurations, workflows, and integrations to keep your tech stack running at peak performance as your business evolves.

Scalability & Future-Proofing

Our solutions are built with growth in mind. Whether you’re adding new platforms or managing increased data loads, Cogent2 ensures your systems are scalable and ready for the future.

Ongoing Maintenance & Updates

Technology doesn’t stand still, and neither do we. Cogent2 provides ongoing maintenance, system updates, and patch implementations to keep your systems secure, stable, and aligned with your business needs.

With our mission to go deep, be extremely helpful, and deliver exceptional value, Cogent2 is your trusted partner for IT support. Whether you’re implementing a new tech stack or optimising an existing one, our expertise ensures your systems are connected, efficient, and built to drive your success.

Castore logo
Lounge logo
Cult logo
Green people logo
Mountain equipment logo
Tatty devine logo
Castore logo
Lounge logo
Cult logo
Green people logo
Mountain equipment logo
Tatty devine logo

Get Started

We would love to hear about your brand & projects